Claiming Missing Flybuys Points: A Step-by-Step Guide

1. Submitting an Enquiry

The first method to claim your missing Flybuys points is by submitting an enquiry through our website. Follow these steps:

Step 1: Log into Your Flybuys Account

Navigate to the Flybuys website and log into your account using your credentials. If you do not have an account, you will need to register for one before proceeding with your enquiry.

Step 2: Access the 'Points Enquiry' Section

Once logged in, go to the 'My Account' section and select 'Points Enquiry.' This will direct you to the page where you can submit details about any missing points.

Step 3: Complete the Enquiry Form

Fill out the required fields on the enquiry form. You will need to provide details such as the date of the transaction, the retailer, the purchase amount, and your Flybuys card number. Ensure that all the information is accurate to facilitate a swift resolution.

Step 4: Upload Supporting Documents

If available, attach any relevant documentation that can support your claim, such as receipts or transaction confirmations. This will help us verify your purchase and expedite the processing of your enquiry.

Step 5: Submit the Enquiry

Review the information you have provided to ensure its accuracy. Once satisfied, click on the 'Submit' button to send your enquiry to our customer service team. You will receive a confirmation email acknowledging receipt of your enquiry.

2. Live Chat with an Agent

For immediate assistance, you may prefer to use our live chat service to claim your missing points. Our customer service agents are available to help you in real-time. Here’s how to use our live chat feature:

Step 1: Access Flybuys Live Chat

Visit the Flybuys website and look for the 'Live Chat' option, typically located at the bottom right corner of the homepage. Click on this to begin a chat session.

Step 2: Provide Your Information

A customer service agent will greet you and ask for details regarding your enquiry. Be prepared to provide your Flybuys card number, transaction date, retailer, and purchase amount. This information is crucial for the agent to verify your claim.

Step 3: Discuss Your Enquiry

Communicate the details of your missing points clearly and concisely. If you have any supporting documents, you may be asked to upload them during the chat session.

Step 4: Confirmation and Follow-Up

The agent will confirm the details of your enquiry and may provide an estimated timeline for resolution. You will also receive a summary of the chat via email, including a reference number for any future follow-ups.